Privacy Policy
Marrow Law
Marrow Law recognizes the importance of protecting your privacy and safeguarding your personal information. As lawyers, we are bound by strict professional obligations to maintain the confidentiality of all information received in the course of a lawyer–client relationship.
The Code of Professional Conduct of the Law Society of Manitoba, along with the professional rules governing lawyers in other jurisdictions where we practice, requires lawyers to hold in strict confidence all information concerning the business and affairs of a client acquired during the professional relationship. Lawyers may not disclose such information unless disclosure is authorized by the client, required by law, or otherwise permitted under the applicable professional rules.
Marrow Law is committed to protecting the personal information we hold. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information.
Your Privacy Rights
In addition to professional obligations imposed by law societies, Marrow Law complies with applicable privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and related provincial privacy laws where applicable.
These laws provide individuals with rights regarding the collection, use, and disclosure of their personal information.
Marrow Law is responsible for the personal information we collect and maintain. To ensure compliance, we have established internal policies and procedures governing the protection of personal information, and our lawyers and staff are trained to follow them.
Why Marrow Law Collects Personal Information
Marrow Law provides legal services to individuals, communities, organizations, and businesses across Canada, including Nunavut, Northwest Territories, Manitoba, Alberta, British Columbia, and Yukon.
To provide legal advice and representation, we may collect personal information necessary to:
understand your legal matter
advise you on your rights, responsibilities, and legal options
represent you in legal proceedings
carry out your instructions
administer client files, billing, and firm operations
From time to time, we may also communicate with clients and contacts about legal developments, firm updates, or services offered by Marrow Law.
What Personal Information We Collect
Personal information is any information that identifies you or could reasonably be used to identify you.
Depending on the nature of the legal services we provide, the information we collect may include:
name and contact information
identification information
financial or billing information
information relating to legal matters or disputes
information relevant to legal representation
If we did not collect and use this information, we would be unable to provide legal services.
How We Collect Personal Information
Marrow Law collects personal information using lawful and fair means.
Whenever possible, we collect personal information directly from you at the beginning of our professional relationship and throughout the course of representing you.
In some cases, we may obtain information from other sources where necessary to provide legal services, including:
government agencies or registries
insurance companies
financial institutions
real estate professionals
accountants or other advisors
other legal professionals
Consent
In most circumstances, Marrow Law will obtain your consent before collecting, using, or disclosing personal information.
Consent may be provided:
in writing
verbally
through your instructions or conduct with us
In some cases, your consent may be implied where disclosure is necessary to provide legal services or where permitted or required by law.
Use of Personal Information
Marrow Law uses personal information primarily to:
provide legal advice and representation
manage and administer client files
maintain internal records and billing systems
communicate with clients and contacts
comply with legal and regulatory requirements
We may record conversations on the phone for internal file management purposes only.
If you request that we stop sending communications such as newsletters or updates about legal developments, we will respect your request.
Disclosure of Personal Information
Marrow Law does not sell or disclose personal information to third parties for marketing purposes.
However, we may disclose personal information in certain circumstances, including:
where required or authorized by law
where you have provided consent
where disclosure is necessary to provide legal services
to establish or collect fees
when engaging expert witnesses or consultants on your behalf
when retaining other law firms in different jurisdictions on your behalf
when using trusted service providers (such as IT services, document storage, or archival services) who are bound by confidentiality obligations
Accuracy of Personal Information
Because we rely on personal information to provide legal services, it is important that the information we hold be accurate and up to date.
If your information changes during the course of our relationship with you, please notify us so we can update our records.
Security of Personal Information
Marrow Law takes reasonable steps to protect personal information from loss, unauthorized access, disclosure, or misuse.
Safeguards include:
secure office premises
restricted access to files and information
secure electronic systems and firewalls
internal password and security protocols
confidentiality obligations for lawyers and staff
Access to Your Personal Information
You may request access to personal information that Marrow Law holds about you.
In some cases, a request for detailed records may involve administrative or retrieval costs, which may be subject to reasonable fees.
Correcting Personal Information
If you believe the information we hold about you is inaccurate, incomplete, or outdated, please notify us. We will take reasonable steps to correct the information where appropriate.
Limits on Access
Access to personal information may be restricted where permitted or required by law, including where:
information is protected by solicitor–client privilege
disclosure would interfere with legal proceedings
disclosure would unreasonably affect the privacy of another person
disclosure would prejudice negotiations or legal rights
the request is frivolous or vexatious
Where access is denied, we will explain the reasons where permitted by law.
Anonymity
Where possible and appropriate, individuals may make general inquiries without identifying themselves, such as through publicly available information on our website.
However, anonymity may limit our ability to provide legal advice or services.
Changes to This Privacy Policy
Marrow Law may update this Privacy Policy from time to time to reflect changes in law, professional obligations, or firm practices.
The most current version will always be available on our website.
Questions or Requests
If you have questions about this Privacy Policy or wish to access your personal information, please contact Marrow Law.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada:
Office of the Privacy Commissioner of Canada
112 Kent Street
Ottawa, Ontario
K1A 1H3
Phone: 613-995-8210
Toll-Free: 1-800-282-1376